Shipping Policy

Effective Date: January 7, 2025

At HomeSurii, we are committed to delivering your orders promptly and efficiently. This Shipping Policy provides all the necessary details regarding the shipping process, including shipping methods, timeframes, fees, and tracking. By placing an order on our website, homesurii.com, you agree to the terms outlined below.

1. Shipping Methods & Carriers

We offer multiple shipping methods to ensure that your order reaches you in a timely manner. Depending on your location and the size of your order, we partner with reliable carriers to fulfill your shipment.

      • Standard Shipping:
        Typically delivered within 5-7 business days (domestic orders within the U.S.).
        Carriers: USPS, UPS, FedEx

      • Expedited Shipping:
        Delivered within 2-3 business days for faster delivery.
        Carriers: USPS Priority, UPS Ground

      • International Shipping:
        We offer international shipping to select countries. Delivery times may vary based on destination and customs processing.
        Carriers: USPS, UPS, DHL

2. Shipping Fees

Shipping fees are calculated based on your order size, weight, and delivery location. The shipping cost will be displayed at checkout before you complete your purchase. We offer the following:

      • Free Shipping:
        Free standard shipping is available for all orders over $50 (domestic U.S. only).

      • Flat Rate Shipping:
        For orders under $50, we charge a flat rate for standard shipping based on your location. Fees will be calculated and shown at checkout.

      • Expedited Shipping Costs:
        Expedited shipping is available at an additional cost, which will be calculated at checkout based on the delivery method and destination.

      • International Shipping Fees:
        International shipping fees will vary based on the destination country and the size of your order. These fees will be displayed at checkout before payment is processed.

3. Order Processing Time

Once your payment is confirmed, orders are typically processed within 1-2 business days (excluding weekends and holidays). Orders placed after 12:00 PM EST may be processed the following business day.

      • Processing Times:
        Most orders are shipped within 1-2 business days. However, please allow up to 3 business days for larger or customized orders.

      • Custom Art Orders:
        If you order customized artwork, please allow up to 5-7 business days for processing before shipment.

4. Delivery Timeframe

The delivery timeframe for your order depends on the shipping method chosen and your location:

      • Domestic Shipping (U.S.):

        • Standard Shipping: 5-7 business days
        • Expedited Shipping: 2-3 business days

      • International Shipping:

        • Delivery times for international shipments may vary based on the destination country and customs processing. Typically, international shipments arrive within 7-21 business days.

Please note that all delivery times are estimates and may be affected by factors such as weather, holidays, or customs delays (for international orders).

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the email.

      • Order Tracking:
        You can also visit the carrier’s website and enter your tracking number to receive real-time updates on your shipment.

      • Missing or Delayed Shipments:
        If your shipment is delayed or you notice discrepancies with tracking information, please contact our customer service team immediately at info@homesurii.com, and we will assist you in locating your package.

6. Shipping Restrictions

      • P.O. Boxes & APO/FPO Addresses:
        We ship to P.O. Boxes and APO/FPO addresses within the U.S. using USPS services.

      • International Shipments:
        We currently ship internationally to select countries. Please note that certain countries may have shipping restrictions, import duties, or taxes that will be the responsibility of the customer.

      • Restricted Items:
        Certain items may be restricted from shipping to specific countries due to customs regulations or other legal requirements.

7. Address Issues

Please ensure that you provide accurate shipping information when placing your order. HomeSurii is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. If you realize you have entered the wrong address, please contact us immediately at info@homesurii.com, and we will do our best to assist you before the order is shipped.

8. Shipping Insurance

While we take great care to ensure that your products are packaged securely, HomeSurii is not responsible for lost, stolen, or damaged packages once they are in the hands of the carrier.

      • Optional Shipping Insurance:
        For added protection, we offer optional shipping insurance at checkout. This insurance covers any damages or losses that may occur during the shipping process.

9. Delivery Issues

If your package is delayed, damaged, or lost in transit, please contact us immediately at info@homesurii.com. We will work with you to investigate the issue and resolve it as quickly as possible.

      • Damaged Items:
        If you receive a damaged item, please take photos and send them to us along with your order number. We will assist you in processing a return or replacement.

10. Changes to Shipping Policy

HomeSurii reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically to stay informed about our shipping practices.

11. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please feel free to reach out to us:

This Shipping Policy was last updated on January 7, 2025.

By making a purchase on our website, you agree to the terms outlined in this Shipping Policy. Thank you for choosing HomeSurii!