Refund and Returns Policy

Effective Date: January 7, 2025

At HomeSurii, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and the process.

1. Returns

We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item within 30 days for a full refund or an exchange, subject to the conditions outlined below.

Conditions for Return:

  • The product must be in its original condition, unused, and undamaged.
  • The product must be returned in its original packaging with all tags, accessories, and documentation.
  • Custom or personalized items are not eligible for return, except in cases of defects or damage.

How to Initiate a Return:

  1. Contact our customer support team at info@homesurii.com to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for return.
  3. Once your return request is approved, we will provide you with instructions on how to return the item.

Return Shipping Costs:

  • If the return is due to a defect or error on our part (e.g., wrong item, damaged item), we will cover the return shipping costs.
  • If the return is due to a change of mind or any other reason, the customer is responsible for return shipping costs.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund within 7-10 business days.

Refund Method:

  • Refunds will be issued to the original payment method used during the purchase.
  • If you paid via credit card, the refund will be processed to your card and may take a few additional days depending on your card issuer’s policies.

Partial Refunds:

  • In certain cases, partial refunds may be granted (e.g., if the item is not returned in original condition, or is missing parts).
  • If the returned item has signs of damage, misuse, or missing accessories, we reserve the right to reject the return or issue a partial refund.

3. Exchanges

If you wish to exchange a product for a different size or style, please follow the return process above and place a new order for the desired item.

Please note that exchanges are subject to product availability.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products that are made to order or engraved.
  • Gift cards, downloadable software, or digital products.
  • Clearance items or final sale items.
  • Used or damaged items, unless defective upon arrival.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 7 days of delivery. We will assist you in processing a return for a full refund or exchange.

To expedite the process, please provide:

  • Your order number.
  • Photos of the damaged or defective item.
  • A description of the damage or defect.

We will arrange a return shipping label for you and ensure that your return is processed as quickly as possible.

6. Cancelling or Modifying an Order

If you need to cancel or modify your order, please contact us immediately at info@homesurii.com. Once an order has been processed or shipped, we are unable to cancel or modify it.

7. Customer Support

If you have any questions or concerns regarding our refund or return policy, please reach out to our customer support team:

HomeSurii
Street Address: 22166 Dragoon Rd, Lignum, Virginia (VA), United States
Phone number: (540) 399-1943
Email: info@homesurii.com
Website: homesurii.com

This Refund and Returns Policy was last updated on January 7, 2025.

This Refund and Returns Policy is intended to ensure that customers of HomeSurii understand their rights regarding returns, refunds, and exchanges. It provides clear instructions on the process while addressing common concerns, such as how to initiate a return, refund eligibility, and what to do in case of defective items.